eSPACE Customer Support Plans
Often considered the best part of our software, our customer stewardship team is prompt, friendly and happy to help you better manage your facility with eSPACE.
- 9am-5pm ET Monday-Thursday
- 9am-1pm ET on Fridays
U.S. Based Support Team
Live chat and scheduled phone support*
*For Plus support and Enterprise
Tiered plans to meet different needs
Support Options
Basic Support
FREE
- Easily accessible support via ticket or email
- 8-hour initial response to ticket or email
- Self-guided support available through up-to-date Knowledge Base
- Additional training is available at $150/hour
- eSPACE Community Access (COMMUNITeSPACE)
Best Value
PLUS Support
$49 /mo
- Everything included in Basic Support
- 2-hour initial response to ticket or email
- Scheduled phone support during business hours
- In-app chat support with a live agent during business hours
- $250 discount for a Facility Condition Assessment.
- Additional training is available at $120/hour
Enterprise Support
- Everything included in Plus Support
- Dedicated Account Manager
- Free Tickets to future eSPACE Conferences
Want our experts to setup eSPACE for you?
Read about our Professional Setup Service
Side by side comparison
Primary | Plus | Enterprise | |
|---|---|---|---|
Cost | FREE | $49/month
$588/annual | INCLUDED w/subscription |
Subscription Tier | Basic/Premium/Ultimate | Basic/Premium/Ultimate | Enterprise |
Self-guided support via online Knowledge Base | |||
Easily accessible support with a trained expert via ticket or email | |||
8 business hour initial response to ticket or email | |||
2 business hour initial response to ticket or email | |||
In-app chat support with a live agent during business hours | |||
Scheduled phone support during business hours
(starts with a ticket or email and we’ll send you a link to schedule up to 15 minutes with a live agent) | |||
Additional Training per hour | $150/hr | $120/hr | 1-hour annually
$120/hr additional |
$250 discount on Facility Condition Assessment | |||
eSPACE Community Access (COMMUNITeSPACE) | |||
FREE User Conference Tickets | |||
Dedicated Account Manager
|
The eSPACE Knowledge Base
A vast collection of support articles written and curated by our customer care team. Nearly every question you could have can be answered here!
Customer Support FAQs
- The BEST way to reach support is to open a ticket within the eSPACE application by using the drop down menu at the top of your screen. Select HELP and then SUPPORT to follow the prompts.
- A second option is a simple email to support@smartchurchsolutions.com and this will automatically turn your email into a ticket for our team to review.
- For clients who subscribe to the PLUS support plan, you may open a chat with a live agent (during business hours) from within the application.
- You may call our support line at 888.448.5664 and leave a voicemail message. All voicemails become a ticket and you will receive your initial response via that support ticket.
- Yes, we offer paid training in one-hour increments on the topic(s) of your choice. The cost for the training is based upon your subscribed support tier and there are no limits. We love to train!
- Monday thru Thursday 9am-5pm ET
- Friday 9am-1pm ET
- Company holidays observed
- YES! When you subscribed, you were enrolled into the virtual onboarding program based upon your subscription tier. We encourage our clients to get through this onboarding within the first 120 days of their subscription.
- We do offer an option of a more hands on onboarding through our Professional Setup Service that you can learn more about here.
Customers Love Our Support Team
Customer Support from Kim specifically has been fantastic. She's been prompt, courteous and helpful as she answers my rudimentary questions.
Eric F.
The support I get from the staff has been outstanding!! I would definitely recommend this software
Denis R.
I love how fast and easy it is to contact support. They are always quick and polite with responses. I love the conversation option within events which is very helpful especially with staff turnover too
Bonnie M.
The customer support has been the best part of this software. I also really appreciate the constant updates that occur.
Gretchen S.
Easy to use and very clean and functional Dashboard. The support team is great! Their response time is almost always immediate if not definitely before end of day
Guadalupe S.
When I have had a question, or an issue, the customer support has been wonderful.
Nancy L.
Each housekeeper can access their daily work order which is recurring week to week. The customer support is also great! Any issue I have has been resolved quickly or implemented as a future development.
Erik H.
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