eSPACE Customer Support Plans
Often considered the best part of our software, our customer stewardship team is prompt, friendly and happy to help you better manage your facility with eSPACE.
- 9am-5pm ET Monday-Thursday
- 9am-1pm ET on Fridays
U.S. Based Support Team
Live chat and scheduled phone support*
*For Plus support and Enterprise
Tiered plans to meet different needs
Onboarding & Customer Care Plans
Onboarding & Customer Care Plans
$499 - 1299 setup
- Onboarding Assistance
- Implementation Assistance by the eSPACE team within the first 60 days of subscription
- Additional User Training in the first 30 days after Implementation Assistance
Want our experts to setup eSPACE for you?
Read about our Do It For You service
Support Options
Basic Support
FREE
- Easily accessible support via ticket or email
- 8-hour initial response to ticket or email
- Self-guided support available through up-to-date Knowledge Base
- Additional training is available at $150/hour
- eSPACE Community Access (COMMUNITeSPACE)
Best Value
PLUS Support
$49 /mo
- Everything included in Basic Support
- 2-hour initial response to ticket or email
- Scheduled phone support during business hours
- In-app chat support with a live agent during business hours
- $250 discount for a Facility Condition Assessment.
- Additional training is available at $120/hour
Enterprise Support
- Everything included in Plus Support
- Dedicated Account Manager
- Free Tickets to 2025 User Conference
Side by side comparison
Primary | Plus | Enterprises | |
|---|---|---|---|
Cost | FREE | $49/month
$588/annual | INCLUDED w/subscription |
Subscription Tier | Basic/Premium/Ultimate | Basic/Premium/Ultimate | Enterprise |
Self-guided support via online Knowledge Base | |||
Easily accessible support with a trained expert via ticket or email | |||
8 business hour initial response to ticket or email | |||
2 business hour initial response to ticket or email | |||
In-app chat support with a live agent during business hours | |||
Scheduled phone support during business hours
(starts with a ticket or email and we’ll send you a link to schedule up to 15 minutes with a live agent) | |||
Additional Training per hour | $150/hr | $120/hr | 1-hour annually
$120/hr additional |
$250 discount on Facility Condition Assessment | |||
eSPACE Community Access (COMMUNITeSPACE) | |||
FREE User Conference Tickets | |||
Dedicated Account Manager
|
The eSPACE Knowledge Base
A vast collection of support articles written and curated by our customer care team. Nearly every question you could have can be answered here!
Customer Support FAQs
- The BEST way to reach support is to open a ticket within the eSPACE application by using the drop down menu at the top of your screen. Select HELP and then SUPPORT to follow the prompts.
- A second option is a simple email to support@smartchurchsolutions.com and this will automatically turn your email into a ticket for our team to review.
- For clients who subscribe to the PLUS support plan, you may open a chat with a live agent (during business hours) from within the application.
- You may call our support line at 888.448.5664 and leave a voicemail message. All voicemails become a ticket and you will receive your initial response via that support ticket.
- Yes, we offer paid training in one-hour increments on the topic(s) of your choice. The cost for the training is based upon your subscribed support tier and there are no limits. We love to train!
- Monday thru Thursday 9am-5pm ET
- Friday 9am-1pm ET
- Company holidays observed
- YES! When you subscribed, you were enrolled into the virtual onboarding program based upon your subscription tier. We encourage our clients to get through this onboarding within the first 120 days of their subscription.
- We do offer an option of a more hands on onboarding through our Do It For You service that you can learn more about here.
More reviews from our clients
Having this software helps our facility team have a great overview of events in the near future and a great glimpse of things coming up to anticipate.
Amy A.
eSPACE is excellent, and is continuing to grow and improve, and will even be integrating with our church management software soon.
Brian B.
I love the ability to track all the things going on in my department and the unlimited number of users.
Gregory M.
eSPACE is a fantastic, user-friendly facility management software system. The customer service is outstanding.
Susan H.
It's been a very positive experience. We were looking for something to fix a difficult software experience that our users were facing and eSPACE has knocked it out of the park. The initial call we completed with eSPACE was incredibly helpful and the pricing also made it a no-brainer for us. Very happy we've made the switch.
Luke
Ease of function to do basic work order management. It's price is affordable too for a small organization. It is also flexible enough that you can manage not just facilities but also other parts of the operation.
Tracy
Saving money by getting rid of clunky event software and implementing this great solution for the right price point
Kenny
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