Salary Range: $60,000 – 65,000
Key Responsibilities:
- LMS Management:
- Upload and arrange video and written content into courses and quizzes within the LMS on topics including: software usage, facility stewardship, and event management.
- Closely collaborate with internal and external Subject Matter Experts
- Maintain a Learning Management System (LMS)
- Update content based on user feedback and effectiveness
- Work with marketing to commercialize and promote courses
- Customer Engagement Platform Management (UserPilot):
- Create and deploy in-product walkthroughs for onboarding and new feature rollouts.
- Monitor user engagement and adjust content accordingly.
- Collaborate with product and marketing teams on content alignment.
- Live Event Coordination
- Assist the team with the annual eSPACE User Conference, Church Facility Managers Conference (CFMC), and In person events.
Required Skills and Qualifications:
- Experience:
- 3+ years experience managing LMS, Customer Engagement Platforms, and knowledge bases
- Technical Skills:
- Proficiency with LMS platforms and Customer Engagement Platforms such as UserPilot, and customer support platforms such as Zendesk
- Ability to create and edit multimedia content
- Knowledge of knowledge base software and best practices.
- Soft Skills:
- Excellent communication and interpersonal skills.
- Strong organizational and project management abilities.
- Analytical mindset with data interpretation skills.